Shipping policy

Last updated: August 12, 2026

Thank you for shopping with Foxcom Supply. This Shipping Policy explains how we process, ship, and deliver orders, including estimated timeframes, costs, and what to expect if something goes wrong in transit. This policy applies to all orders placed through our website.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, processing may take an additional 1–2 days. If there will be a significant delay, we will contact you by email.

2. Shipping Destinations & Delivery Times

We ship worldwide from our fulfillment location in Vietnam. Estimated transit time (time in the carrier's hands, after processing) is as follows:

Destination	Processing Time	Transit Time	Estimated Total Delivery
United States	1–3 business days	3–5 business days	4–8 business days
Rest of World	1–3 business days	6–10 business days	7–13 business days

Delivery estimates are calculated from the date of shipment, not the date of order, and do not include potential delays caused by customs clearance in the destination country. Delivery times are estimates only and are not guaranteed.

3. Shipping Costs

All orders ship free of charge, worldwide, with no minimum order value.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after the order is marked as shipped.

5. Customs, Duties, and Import Taxes

Foxcom Supply ships internationally from Vietnam. Depending on your country's regulations, your order may be subject to import duties, customs fees, or local taxes (VAT/GST) upon arrival. These charges are determined by your local customs office and are the responsibility of the customer. They are not included in the item price or shipping cost, and we have no control over what these fees may be. We recommend contacting your local customs office for more information before placing an order if you are unsure.

6. Lost, Delayed, or Undelivered Packages

If your package shows as delivered but you have not received it, please contact us within 7 days so we can investigate with the carrier.
If tracking shows no movement for more than 10 business days (US) or 15 business days (international) past the estimated delivery window, please contact us and we will open a claim with the carrier and work with you on a resolution (reshipment or refund).
Foxcom Supply is not responsible for delays caused by customs processing, natural disasters, extreme weather, or other events outside our control (see Section 8).

7. Incorrect or Incomplete Shipping Address

Please double-check your shipping address at checkout. Foxcom Supply is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable due to an address error, we will contact you to arrange reshipment; additional shipping charges may apply.

8. Force Majeure

Foxcom Supply is not liable for delivery delays caused by events beyond our reasonable control, including but not limited to natural disasters, customs delays, carrier disruptions, strikes, or other force majeure events.